Refund Policy

WITHDRAWAL AND REFUND POLICY
In accordance with Article L.121-20 of the Consumer Code, each consumer has a period of 14 days to exercise their right of withdrawal without having to provide reasons or bear penalties, with the exception of return costs.

At Berbere du désert, we aim for the complete satisfaction of our customers. That is why we extend this period to 30 days. If for any reason you are not satisfied with your purchase, you can return the item to us under the following conditions for a full refund or exchange. To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.

RETURN CONDITIONS:

  • Items must be returned in perfect condition, with all original tags attached and in their original packaging.

  • Returns must be made within 30 days of receiving your order.

  • Shipping costs are not refundable. In case of refund, the return costs of €6.50 will be deducted from the refunded amount.

RETURNS PROCESSING:

  • Upon receipt of the returned item, we will notify you by email confirming receipt.

REFUNDS (IF APPLICABLE)

Once we have received and inspected the returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If after completing all these steps you still have not received your refund, please contact us at contact@berberdudesert.com .

EXCHANGES

We only replace an item if it is defective or damaged.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you must send it to the following postal address: M2NL 7 rue claude deruet 54000 Nancy France.

You are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it may take for your exchanged product to arrive, may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.