FAQ - Frequently Asked Questions
How to wash and maintain your Qamis?
- Machine washable at max 30° delicate cycle
- 🚫 Do not tumble dry 🚫
What are the shipping times for your products?
We take 1-2 days to process your order then 2-3 days to deliver to you.
Do you ship worldwide?
Yes , absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Nancy , France .
Do you provide product tracking/tracing information?
Yes, wait 3 days after your order and ask us via email at contact@berbere-du-desert.com
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@berbere-du-desert.com and we will initiate an exchange or refund, see refund policy .
Where are you located?
We are located in Nancy In France .
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items.
If you still wish to receive a refund on your order, we can of course make the payment, in the event that the recourse is made within 30 days following the date of the order and that the product(s) concerned are not on sale.
For more information, please read more about our refund policy .